Privacy & Cookie Policy
Celira understands the importance of protecting the privacy of our site visitors and customers and as such, has adopted company privacy policies for your protection. By visiting our site, you are accepting and consenting to the practices described in our Privacy Policy and Terms and Conditions.
This Privacy Policy is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Collecting Information & Contacting You
Celira will collect your information via the account sign up page, and information provided when you place an order. Information such as name, email address, credit card, and billing and shipping addresses, will be used by us to process your order, manage your account, complete deliveries, personalise your use of the website, and send you Celira updates such as new arrivals and promotions. Some data such as name, email address, credit card details, and billing and shipping addresses, are mandatory for us to be able to process your order.
We process your personal data on the following legal bases:
- Contract – to process and fulfil your orders and manage your account
- Consent – to send you marketing communications where you have opted in
- Legitimate interests – to improve our website, services, and customer experience
- Legal obligation – to comply with applicable laws and regulations
Your email will be kept on the system and occasionally we may update you with product details and special offers via e-mail, post and/or telephone. We will also review email activity so that we only send you content you would be interested in - this means that we may change email content based on what our customers open and read. All recipients of Celira communications can opt-out of receiving communications by clicking the “unsubscribe” link in any email that we have sent you.
We may therefore use your personal data in the following circumstances: to process and fulfil your order, to provide customer support, for marketing purposes (e.g. updates on new arrivals, exclusive offers), to improve our website or services, to comply with legal obligations.
Your Rights
You have the following rights under UK data protection law:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your personal data (“right to be forgotten”)
- The right to restrict or object to processing of your data
- The right to data portability
- The right to withdraw consent at any time where processing is based on consent
You have complete control over how your personal data is used. If you would like us to delete or change your personal information or account details in any way, or if you have any questions about how your personal data is collected and used, please let us know by emailing info@celira.co.uk and we will be sure to respond as soon as we can.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.
Sharing your information
We will not disclose customer information to third parties except in cases where a service we provide requires such details (e.g. arranging a customer delivery). Furthermore, we will not willingly sell your name, address, e-mail address, credit card information or personal information to any third party.
We may share your data with trusted third parties including payment processors, delivery providers, returns management services, email marketing platforms, and analytics providers, solely for the purposes of operating our business and providing our services. These parties process your data in accordance with applicable data protection laws.
Keeping Your Information Secure
Protecting your privacy is a serious matter to us and we endeavour to use the best methods available to us to ensure the security, integrity and privacy of the information you have provided us with. When you place an order with us, we use a Secure Socket Layer (SSL) encryption to protect your details from unauthorised use. Additionally, we carefully select our business partners to whom this data is transferred based on the level of protection they have to care for your personal information.
While we take all reasonable steps to protect your information, no method of transmission over the internet is completely secure. We therefore cannot guarantee complete security.
Returns processing:
To facilitate returns and exchanges, we may use trusted third-party service providers.
When you initiate a return, we may share relevant information such as your name, contact details, order information, and return request details with these providers.
These partners process your data solely for the purpose of managing returns and related services, and in accordance with applicable data protection laws.
Cookie Policy
At Celira we use cookies to enhance your browsing experience.
This Cookie Policy explains how cookies are used on our website and how you can manage your preferences.
What are cookies?
A cookie is a small piece of data stored on your device when you visit a website. It helps the site recognise your browser and remember information such as your preferences or previous activity.
Cookies are commonly used to enable website functionality, analyse usage, and personalise content and advertising.
Types of cookies we use
Essential cookies
These cookies are necessary for the website to function properly. They enable core features such as account access, shopping bag functionality, and secure checkout.
Performance and analytics cookies
These cookies help us understand how visitors interact with our website so we can improve performance and user experience.
We may use tools such as Google Analytics.
Functionality cookies
These cookies allow us to remember your preferences, such as language or location, to provide a more personalised experience.
Marketing and advertising cookies
These cookies are used to deliver content and advertisements that are relevant to you.
This may include platforms such as Meta and other advertising partners.
Third-party cookies
Some cookies on our website are placed by trusted third-party providers who support analytics, advertising, and payment functionality. These providers may process your data in accordance with their own privacy policies.
Managing your cookie preferences
When you first visit our website, you will be asked to choose your cookie preferences.
You can:
- Accept all cookies
- Reject non-essential cookies
- Customise your preferences
You can update your preferences at any time via the cookie settings link on our website. We will not place non-essential cookies (including analytics and marketing cookies) on your device without your prior consent.
Browser settings
You can also control cookies through your browser settings. However, disabling certain cookies may impact the functionality of the website.
Contact
If you have any questions about this Cookie Policy, please contact us at info@celira.co.uk
Third Party Sites
Where we think it will be of interest to our customers, we provide links to third party websites. If you follow a link to any of these websites, please be aware that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.