Contact & FAQs

We begin processing orders as soon as they are placed to ensure prompt delivery. If you wish to amend or cancel your order, please contact us at info@celira.co.uk. While we will do our best to accommodate your request, we cannot guarantee that changes or cancellations can be made once your order has been placed. If you order has already been processed or dispatched, you may return your item in accordance with our returns policy. 

Orders are typically processed within 1-2 working days. Orders placed on Sundays or UK public holidays will be processed on the next working day.

Delivery times vary depending on your location and selected shipping method. Most orders arrive within 2–6 working days. Full details can be found in our Shipping Policy.

For the UK, Europe, USA, UAE and Australia, all orders are shipped duty paid, meaning the price shown at checkout is final.

For all other destinations, customs duties or taxes may apply and are the responsibility of the customer. Celira does not take responsibility for any further charges. 

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link. 

Please note this email may reference our fulfilment provider - Flostream

You must submit your return request within 14 days of receiving your order. Once approved, you have a further 14 days to return your item(s) to our warehouse. This gives a total return window of 28 days from the date of delivery.

All returns must meet our return conditions. Please refer to our Returns Policy for full details.

All returns must be submitted via our online returns portal for approval before being sent back.

Refunds are processed within 14 days of receiving your return. Please note that it may take additional time for funds to appear in your account depending on your bank or payment provider.

We currently do not offer exchanges. If you require a different size or style, please return your item for a refund and place a new order.

Our items are true to size, we recommend view our size guide before purchase. You will also find sizing recommendations included in the product description. 

All sizes are UK. 

We accept all major credit and debit cards, including Visa, Mastercard, and American Express.

We currently do not accept PayPal.